Terms of service
General Terms and Conditions of the online store https://www.victoriana.eu
The purpose of these General Terms and Conditions is to regulate the rights and obligations of the parties arising from the purchase contract, and at the same time to provide information pursuant to Act No. 108/2024 Coll. on Consumer Protection, as amended (hereinafter referred to as the "Consumer Protection Act"), as well as pursuant to Act No. 40/1964 Coll. Civil Code and other relevant regulations.
I. Introductory Provisions and Definition of Terms
These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relations between the company:
Business name: Fantasy Enterprises s.r.o.
Registered office: Štefanovičova 18, Bratislava 811 04
Company ID (IČO): 51 211 971
Registered in the Commercial Register of the Municipal Court Bratislava III, File number: 124364/B, Section: Sro
Bank account: SK03 8330 0000 0023 0134 0753, held at Fio banka, a.s., branch of a foreign bank
Represented by: Viktoriia Mazurina, Executive Director
(hereinafter referred to as the "Trader") and any person who is a buyer of goods offered by the Trader in the Trader's Online Store.
Contact details of the Trader (fulfilment of the Trader's special information obligation to the consumer arising from Section 15 para. 1 letters a), b), c) of the Consumer Protection Act):
Viktoriia Mazurina, Email: info@victoriana.eu, Tel.: +421 917 113 374
The Trader is also the operator of the electronic system through which it operates the online store at the domain www.victoriana.eu (hereinafter referred to as the "Online Store").
The supplier of goods offered in the Online Store is the Trader.
The Buyer is any person (natural person or legal entity) who has completed and submitted an order through the Trader's Online Store and who has received an email notification of order acceptance. A Buyer is also any person who has placed an order by telephone or by sending an email.
A Consumer is any Buyer who, when concluding a purchase contract under these GTC, does not act within the scope of their business activity. If the Buyer enters their Company ID (IČO) or Tax ID (DIČ) in the order, they thereby confirm that the general terms and conditions intended for entrepreneurs apply to them.
A Distance Contract is a contract between the Trader and the Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Trader and the Consumer, in particular using an online interface, electronic mail, telephone, fax, addressed letter, or offer catalogue.
A Buyer-Entrepreneur pursuant to Section 2 para. 2 of Act No. 513/1991 Coll. Commercial Code, as amended (hereinafter referred to as the "Commercial Code"), means a person registered in the Commercial Register, conducting business on the basis of a trade licence or other authorisation under special legal regulations, or a natural person registered in the register carrying out agricultural production under special provisions.
Products are goods intended for sale and published in the Trader's Online Store.
Products offered in the Online Store represent collectible items from the world of games, films, and popular culture of various kinds, including items such as replica weapons, swords, machetes, and similar products that may have a potentially dangerous nature. For this reason, certain products may only be sold to persons over 18 years of age. The Buyer confirms compliance with this age requirement by an explicit declaration when placing the order.
The supervisory authority overseeing compliance with the law is:
Slovak Trade Inspection (Inšpektorát SOI) for Bratislava Region
Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava
Supervision Department
Tel.: 02/58272 172, 02/58272 104, Fax: 02/58272 170
II. Product Order – Conclusion of the Purchase Contract
The proposal to conclude a purchase contract on the part of the Buyer is an order for products made through the electronic order form in the Trader's Online Store.
By submitting an order through the online store, the Buyer confirms that they have fully acquainted themselves with the General Terms and Conditions, understand their content, and express their consent to them.
The list of products published on the website operated by the Trader represents a catalogue of commonly available goods, and the Trader does not guarantee the immediate availability of all products at the time of order. The specific availability of the product will be confirmed to the Buyer upon inquiry. For each product, availability is indicated for information purposes only.
A proposal to conclude a distance purchase contract also means sending a price quotation prepared by the Trader based on a telephone or email order from the Buyer. In this case, the purchase contract is concluded by the Buyer's written (electronic) confirmation of the price quotation.
The binding confirmation of the Buyer's order by the Trader consists of confirming the order by telephone call or email, which the Trader sends to the Buyer after receiving the order and verifying the availability of goods, validity of prices, and delivery time. This confirmation is marked as "Order Confirmation". If the Trader finds that the valid price is higher than the price stated in the order, they are obliged to request the Buyer's consent to the price change according to the current price list before confirming the order. Only after obtaining the Buyer's consent to the new price and subsequent confirmation of the order by the Trader shall the contractual relationship be considered concluded.
By creating an order, the Buyer acknowledges that a fee for product delivery is charged according to the current tariff published in the Online Store. The amount of this fee is displayed during the order process and is also available in the section dedicated to purchase information. The total delivery fee includes the cost of product transport, the chosen payment method, and packaging.
III. Cancellation of Order and Termination of Purchase Contract
The Buyer may cancel the order by email, telephone, or in person until the order has been collected.
The Trader has the right to cancel the order if the product is not available or has been sold out, and despite reasonable efforts that can be required, the Trader is unable to deliver the product within the specified period or at the price stated in the Online Store, unless otherwise expressly agreed with the Buyer.
The purchase contract is concluded for a definite period and terminates upon fulfilment of the obligations of the Trader and the Buyer.
The purchase contract may also terminate by agreement of the contracting parties, withdrawal, or termination.
The Buyer acknowledges that if any gifts are provided with the product, the gift agreement between the Trader and the Buyer is concluded on the condition that in the event of exercising the right to withdraw from the purchase contract, this gift agreement is automatically cancelled. The Buyer is therefore obliged to return all provided gifts to the Trader together with the product. A product delivered at a symbolic price is also considered a gift if it was presented to the Buyer as a gift with the returned product during the statutory 14-day period without giving a reason. If these gifts are not returned together with the product, their value will be considered unjust enrichment of the Buyer.
IV. Purchase Price and Payment Terms
The price of goods and services ordered through the Online Store (hereinafter referred to as the "purchase price") is indicated separately for each product and is valid at the time of the Buyer creating the order.
The basic currency is the Euro.
The purchase price of goods and services is stated including VAT (value added tax) and is clearly indicated in the Online Store. By submitting the order, the Buyer accepts the stated purchase prices. The purchase price does not include costs for packaging and shipping, nor other costs related to the delivery of products.
For goods sold in promotions or with a discount, the Trader indicates, in addition to the promotional price, the lowest price at which the goods were sold during the 30 days before the discount was introduced.
The Trader is a VAT payer.
The Trader may change product prices, adjust the assortment, organise promotions, or provide other discounts on products; however, these changes do not affect already concluded purchase contracts or the rights of customers who are using a specific promotion.
The Buyer acquires ownership rights to the product only upon full payment of the entire purchase price for the product.
V. Discount Codes
The Buyer may enter discount codes provided by the Trader when creating an order in accordance with their rules.
Unless otherwise expressly stated by the Trader, discount codes:
• cannot be used repeatedly;
• cannot be combined with each other;
• cannot be used to obtain other discount codes;
• the value of applied discount codes is evenly distributed among all items in the order to which the discount code was applied, for goods where such a discount code can be applied.
Discount codes cannot be applied to clearance sale items unless the Trader expressly states otherwise.
In the event of withdrawal from the purchase contract for any reason or any other justified return of goods by the Buyer to the Trader purchased on the basis of a discount code, the Buyer is entitled to a refund of the amount/payment that the Trader actually received from the Consumer under or in connection with the contract.
If the discount code has a limited validity period, the Buyer is entitled to use the discount code only before its expiry. The Trader does not provide money or any other form of compensation for the unused value of the discount code.
The discount code cannot be exchanged for money. If the Buyer purchases goods for a lower price than the value of the discount code, they are not entitled to reimbursement of the discount code value or to a new discount code for the remaining value of the original applied discount code.
If the discount code is applied contrary to the Trader's rules for the use of the relevant discount codes, the Trader has the right to refuse the applied discount code and withdraw from the concluded purchase contract.
VI. Payment Methods
Goods and services in the Trader's Online Store can be paid for in the following ways:
• cash on delivery (directly to the courier when receiving the goods),
• card payment through a payment gateway,
• payment based on a proforma invoice – in advance; goods will be dispatched after receiving the funds in our bank account.
VII. Delivery of Products
Goods are dispatched according to the time specified for individual goods in the Trader's Online Store as follows:
• two to five business days from the email confirmation of the order to the customer. If you have chosen bank transfer to the Trader's account as the payment method, the goods will be sent only after the funds have been credited to the Trader's account.
• if the goods are not in stock but with the supplier – we send the goods immediately after their packaging and creation of accompanying documents. The Trader informs the Buyer about the expected delivery date via the email address provided by the Buyer.
The Trader is obliged to deliver the products to the Buyer in the ordered quantity and quality together with tax documents relating to the product and other documents, if they exist and are typical for the given product.
If the Trader cannot deliver the ordered product to the Buyer despite the fact that the purchase contract has been concluded, they are obliged to inform the Buyer immediately and return the paid purchase price for the product within 15 days, unless the contracting parties agree on substitute performance. Upon return of the paid purchase price, the contractual relationship between the Trader and the Buyer automatically terminates.
The Trader will return the paid purchase price to the Buyer by bank transfer to the Buyer's account. A change in the form of return of the purchase price is only possible with the Buyer's consent.
The place of delivery of the ordered product is the address specified by the Buyer in the order.
The Trader shall deliver the product by its own means to the Buyer (or to a person authorised in writing by the Buyer to receive the product), or through third parties (transport and courier companies).
Delivery of the product is completed by its handover to the Buyer (or to a person authorised in writing by the Buyer to receive the product).
The Trader operates a goods collection point at the address: Vajnorská 135, 831 04 Bratislava. The Buyer may personally collect the ordered goods at this address during the operating hours set by the Trader, unless otherwise agreed or stated. Operating hours are on business days Monday, Wednesday, Friday from 13:30 to 16:30.
The Trader will deliver the goods no later than 15 business days from the day of order confirmation by the Trader. If the chosen payment method is payment in advance to the Trader's bank account or through a payment gateway, the Trader will deliver the goods within 15 business days from the day the purchase price is credited to the Trader's account.
The Trader may send immediately available goods to the Buyer and deliver the remaining part of the order additionally within the specified period, provided that the Buyer will not be charged any additional postage other than that included in the order.
The customer is obliged to carefully unpack and inspect the product immediately upon delivery to check whether it shows mechanical damage and whether the contents of the shipment match the product stated on the invoice. If the customer finds that the delivered product does not correspond to the invoice or shows mechanical damage, they must report this fact to the Trader without undue delay.
With each shipment, the Buyer will receive an invoice by email or directly with the product, which also serves as a delivery and warranty document. For personal collection at the store, the sales document is a receipt from the cash register.
The customer is informed about the dispatch of goods no later than one business day before its planned delivery. The customer is obliged to ensure smooth receipt of the product, in particular by being available at the telephone number provided for delivery on the day of the planned delivery, or by being personally present at the delivery address. If the customer cannot fulfil this obligation, they must immediately contact the Trader to arrange a different delivery date or designate another person to accept the shipment instead of the original addressee.
By submitting the order, the Buyer confirms that the Trader has informed them in sufficient advance and in an appropriate manner of all information that the Trader is obliged to provide to the Consumer pursuant to Section 15 para. 1 of the Consumer Protection Act.
VIII. Receipt of Product
The risk of damage to the product and liability for damage to the product passes to the Buyer upon its receipt, regardless of whether the Buyer receives the product personally or through an authorised/empowered person.
Ownership right passes from the Trader to the Buyer at the moment of full payment of the price for the subject of the purchase contract.
The Buyer has the right not to accept the delivered item from the carrier if the delivered item is of a different type or in the following cases:
• delivery of an item that is contrary to the concluded purchase contract (different or damaged item),
• delivery of an item in damaged packaging, or
• delivery of an item without the relevant documents.
If the shipment packaging is damaged, when delivered by courier, the Buyer must draw up a complaint protocol on the spot about the damaged/breached shipment packaging. If the shipment is damaged and after checking the contents of the shipment it is found that the contents do not correspond to the invoice/order, or its contents are damaged, the customer is obliged to record this fact in the presence of the courier in a damage report. If the damage report is not filled out, subsequent complaints will not be accepted. The customer is obliged to retain the packaging material of the shipment until the investigation of the cause of the damage is completed.
The Buyer is obliged to pay the Trader for the delivered goods or service properly and on time.
Shipping – Methods of Product Transport and Delivery Prices
The Trader's shipping costs are not included in the product purchase price. These will be itemised in the automatically generated invoice, or in the price quotation sent by email, or will be indicated when filling out the order form on the Trader's website, and the Buyer undertakes to pay them together with the purchase price. Shipping costs are not charged in the case of personal collection of goods at the Trader's registered office.
Transport methods and delivery prices for ordered products:
Delivery price via Slovak Post:
• in case of cash on delivery payment – €4.50, or €5.50 (parcel to address with cash on delivery)
• in case of card payment through payment gateway and payment in advance to the Trader's account – €3 with delivery to post office or parcel locker. Delivery to address €4.
Delivery price by other methods than post within Slovakia:
• delivery via Packeta without cash on delivery €5, with cash on delivery €6.50.
• delivery via Packeta courier without cash on delivery €6, with cash on delivery €7.50.
• collection at the pick-up point – Vajnorská 135 (business days Monday, Wednesday, Friday 13:30 - 16:30) €0.
Delivery price to the Czech Republic:
• delivery via Zásilkovna.cz without cash on delivery €4.50, with cash on delivery €5.50.
• delivery via GLS courier without cash on delivery €5.50, with cash on delivery €6.50.
For purchases over €150, the delivery and cash on delivery price is €0, applicable to the territory of the Slovak Republic.
IX. Rights and Obligations of the Contracting Parties
The Trader is obliged in particular to:
• provide the Buyer with information pursuant to the relevant provisions of the Consumer Protection Act and the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside the Trader's Business Premises and on amendments to certain acts, as amended, and other relevant legal regulations,
• pack the goods for transport so that they are not damaged,
• deliver the ordered goods to the Buyer at the place of destination properly and on time,
• deliver to the Buyer no later than together with the goods all documents necessary for proper receipt and use of the goods in accordance with the relevant legal regulations.
The Trader has the right to payment of the purchase price properly and on time.
The Trader reserves the right to cancel the order or refuse the sale of a product if there is a reasonable suspicion of non-compliance with the age limit by the Buyer, or in case of doubts about the suitability of the purchase for legal or safety reasons.
The Buyer undertakes to use the purchased items exclusively for the purposes for which they are intended (collectible, exhibition, decorative). The Trader bears no responsibility for damage caused by inappropriate use of products.
The Buyer is fully responsible for the consequences arising from non-compliance with the age limit specified in the purchase conditions.
The Buyer is obliged in particular to:
• receive the goods at the place of destination on time,
• pay the Trader the agreed purchase price within the due date, including the costs of goods delivery, unless the contracting parties have agreed that the Trader shall bear the costs of goods delivery,
• confirm receipt of the goods on the delivery note with their signature or the signature of a person authorised by them.
The Buyer acknowledges that in the event of breach of contractual obligations arising from the purchase contract, they are liable pursuant to Section 420 of the Civil Code for damage caused to the Trader by such breach.
The Buyer has the right to delivery of goods by the Trader properly and on time.
Any disputes arising in connection with the purchase contract, of which these terms and conditions form an appendix, shall be resolved exclusively in accordance with the valid legal regulations of the legal order of the Slovak Republic.
X. Withdrawal by the Buyer from the Purchase Contract Without Giving a Reason
The Consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods, if the Trader has properly and timely fulfilled the information obligations pursuant to Section 20 of Act No. 108/2024 Coll.
If the Consumer wishes to exercise this right, they are obliged to notify the Trader of the withdrawal from the purchase contract no later than on the last day of the specified period, or to hand over this withdrawal to postal transport no later than on the last day of the period to the Trader's address, which is: Fantasy Enterprises s.r.o, Štefanovičova 18, Bratislava 811 04. The Consumer is obliged to send or personally deliver the subject of the contract from which they are withdrawing together with all documentation – e.g. the original invoice, instructions, and other documentation for the goods that was delivered together with the goods – no later than 14 days from the day of withdrawal (Section 21 para. 1 of Act No. 108/2024 Coll.).
Withdrawal from the purchase contract may be made to the Trader in written form to the Trader's address. Withdrawal from the contract may also be made through the Form on the subpage: www.victoriana.eu/vzorodstupenia/. In the withdrawal from the contract, the Consumer shall state the order number, date of purchase, from the purchase contract of which goods they are withdrawing, name and surname, address, and possibly also the account number to which all payments provided by the Consumer to the Trader under the withdrawing contract will be returned.
Upon withdrawal from the contract, the contracting parties are obliged to return to each other the provided performance. If the Consumer has already received the ordered goods, they are obliged to return them complete (including accessories and instructions). The Consumer is only liable for any diminished value of the goods resulting from handling the goods in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods. The Consumer is not liable for any diminished value of the goods if the Trader did not inform them about the possibility to withdraw from the contract, conditions, period, and procedure for exercising the right to withdraw. If the value of the goods was reduced as a result of handling the goods in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods (e.g. the goods are damaged), the Consumer is liable to the Trader for such damage. Handling of goods beyond establishing the nature, characteristics, and functioning of the goods shall be considered in particular the use of goods to a greater extent than necessary to establish the nature, characteristics, and functioning of the goods. Pursuant to Section 21 para. 4 and 5 of the Consumer Protection Act.
Upon withdrawal from the contract, the Consumer bears all direct costs associated with returning the product to the Trader. In the case of products that, due to their nature, cannot be returned by ordinary postal shipment, the Buyer is obliged to ensure their return at their own expense.
The e-shop operator will return the paid performance for goods/services including delivery costs pursuant to Section 9 para. 3 of Act No. 102/2014 Coll., as well as costs demonstrably incurred for ordering goods, within 14 days from the day of delivery of the withdrawal from the contract.
The Trader is not obliged to reimburse the Consumer for additional costs if the Consumer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Trader. Additional costs mean the difference between the delivery costs chosen by the Consumer and the costs of the cheapest standard delivery method offered by the Trader.
Shipments sent as cash on delivery in the case of withdrawal from the purchase contract will not be accepted by us. We recommend that Buyers send shipments by registered mail.
The right to withdraw from the contract does not apply to goods and services defined in Section 19 para. 1 letters a) to m) of Act No. 108/2024 Coll.
Specifically:
a) the provision of a service, if the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the express consent of the Consumer and the Consumer declared that they were properly informed that by expressing consent they lose the right to withdraw from the contract after the service has been fully provided, if the Consumer is obliged to pay the price under the contract,
b) delivery or provision of a product whose price depends on fluctuations in prices on the financial market that the Trader cannot influence and which may occur during the withdrawal period,
c) delivery of goods made according to the Consumer's specifications or goods made to measure,
d) delivery of goods subject to rapid deterioration or decay,
e) delivery of goods sealed in protective packaging which is not suitable for return for health protection or hygienic reasons if the protective packaging has been breached after delivery,
f) delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
g) delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, while their delivery can only be made after 30 days and their price depends on fluctuations in prices on the market that the Trader cannot influence,
h) carrying out urgent repairs or maintenance during a visit to the Consumer, which the Consumer expressly requested from the Trader; this does not apply to a contract the subject of which is the provision of a service other than repair or maintenance, and to a contract the subject of which is the delivery of goods other than a spare part necessary to carry out the repair or maintenance, if the contracts were concluded during the Trader's visit to the Consumer and the Consumer did not order these goods or services in advance,
i) delivery of sound recordings, image recordings, audiovisual recordings, or software in protective packaging that has been breached after delivery,
j) delivery of periodical press except for its delivery on the basis of a subscription agreement,
k) goods purchased at a public auction,
l) provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services, or provision of services related to leisure activities, if under the contract the Trader is to provide these services at a precisely agreed time or within a precisely agreed period,
m) delivery of digital content that the Trader delivers otherwise than on a tangible medium, if (1) the delivery of digital content has begun and (2) the Consumer has given express consent to the commencement of delivery of digital content before the expiry of the withdrawal period, has declared that they were properly informed that by expressing consent they lose the right to withdraw from the contract upon commencement of delivery of digital content, and the Trader has provided the Consumer with confirmation pursuant to Section 17 para. 12 letter b) or para. 13 letter b), if the Consumer is obliged to pay the price under the contract.
XI. Protection of Personal Data
The Trader obtains the customer's personal data exclusively for the purpose of fulfilling its obligations to the customer, primarily for the purpose of issuing an invoice, communication in connection with the order, and ensuring delivery of the ordered goods.
The Trader is obliged to ensure that the customer's personal data will not be used for any other purposes, in particular will not be provided to third parties, except in situations where this is necessary for the delivery of the product.
The Trader as the data controller processes personal data in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). More detailed information on the protection of personal data can be found by the customer in the section "Protection of Personal Data" on the Trader's information panel.
XII. Alternative Dispute Resolution
If the Consumer is not satisfied with the way in which the Trader handled their complaint or believes that the Trader has violated their rights, the customer has the right to contact the Trader with a request for remedy.
If the Trader responds to the customer's request pursuant to the previous sentence with a refusal or does not respond to such a request within 30 days from the day it was sent by the customer, the customer has the right to submit a proposal to initiate alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments to certain acts.
The relevant entity for alternative resolution of consumer disputes with the Trader is the Slovak Trade Inspection or another relevant authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/); the customer has the right to choose which of the listed alternative dispute resolution entities to approach.
The customer may use the online dispute resolution platform to submit a proposal for alternative resolution of their consumer dispute, which is available at http://ec.europa.eu/consumers/odr/.
All further information regarding alternative dispute resolution between the Trader and the Buyer-Consumer arising from the Purchase Contract as a consumer contract or related to the Purchase Contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments to certain acts.
Alternative dispute resolution may only be used by a Consumer – a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment, or profession. Alternative dispute resolution only concerns disputes between the Consumer and the Trader arising from a consumer contract or related to a consumer contract. Alternative dispute resolution does not concern disputes where the value of the dispute does not exceed €20 and others defined in Section 13 para. 5 of the Act. The ADR entity may require the Consumer to pay a fee for initiating alternative dispute resolution up to a maximum of €5 including VAT.
XIII. Final Provisions
The Trader reserves the right to change the General Terms and Conditions. The obligation to give written notice of changes to the General Terms and Conditions is fulfilled by placing them in the Trader's Online Store. In the event of changes to the General Terms and Conditions, the relationship between the Buyer and the Trader is governed by the General Terms and Conditions valid and effective at the time of concluding the purchase contract, until the moment of its termination.
Contractual relations (as well as other legal relations that may arise from the contractual relationship) with natural persons who, when concluding a purchase contract under these GTC, do not act within the scope of their business activity, are governed by the relevant provisions of the Civil Code, the Consumer Protection Act effective from 01.07.2024, Act No. 22/2004 Coll. on Electronic Commerce.
Contractual relations (as well as other legal relations that may arise from the contractual relationship) with legal entities or natural persons – entrepreneurs are governed by the provisions of Act No. 513/1991 Coll. Commercial Code, as amended.
These General Terms and Conditions form an integral part of the Complaints Procedure, which is made available in the Trader's Online Store.
These General Terms and Conditions become valid and effective upon their publication in the Trader's Online Store on 17 November 2025.
In Bratislava on 17 November 2025